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Help Desk Systems Tech; Phone etiquette, MS office | Onsite - Hoboken, NJ

Job in Hoboken, Hudson County, New Jersey, 07030, USA
Listing for: Kaav, Inc.
Full Time position
Listed on 2026-03-04
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Help Desk Systems Tech (Phone etiquette, MS office) | Onsite - Hoboken, NJ
Additional Details:
  • If candidate is a GREAT FIT the manager will convert to FTE
  • Admin assistant
  • Handle a busy front desk, and check in and greet visitors to the office.
  • Quick learner
  • Great personality
  • Well spoken
Description
  • Responsible for responding to inquiries and providing information to customers calling into a service hotline.
  • Records all customer contact information in a call log.
  • Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customers problem or complaint.
  • Tracks issues escalated for resolution to ensure customer receives a timely response.
  • Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills.
  • Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Required Skills :
Systems Analysis
Additional Skills : Systems Engineer,Systems Administrator This is a high PRIORITY requisition. This is a PROACTIVE requisition
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