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Help Desk Systems Tech; Phone etiquette, MS office | Onsite - Hoboken, NJ
Job in
Hoboken, Hudson County, New Jersey, 07030, USA
Listed on 2026-03-04
Listing for:
Kaav, Inc.
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Additional Details:
- If candidate is a GREAT FIT the manager will convert to FTE
- Admin assistant
- Handle a busy front desk, and check in and greet visitors to the office.
- Quick learner
- Great personality
- Well spoken
- Responsible for responding to inquiries and providing information to customers calling into a service hotline.
- Records all customer contact information in a call log.
- Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customers problem or complaint.
- Tracks issues escalated for resolution to ensure customer receives a timely response.
- Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills.
- Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Systems Analysis
Additional Skills : Systems Engineer,Systems Administrator This is a high PRIORITY requisition. This is a PROACTIVE requisition
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