Manager, Billing Operations- Policy Management

Overview

Manager, Billing Operations
- Policy Management

Join to apply for the Manager, Billing Operations
- Policy Management role at Walmart Connect. This range is provided by Walmart Connect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$96,000.00/yr - $/yr

The Manager, Policy Management plays a critical role in defining, implementing, and maintaining policies that drive consistency, compliance, and transparency across Walmart Connect’s billing and revenue operations. Reporting to the Senior Manager, this role will help build and operationalize the foundational policy infrastructure that ensures contract terms, billing practices, and revenue processes are executed accurately, efficiently, and in alignment with corporate standards and regulatory requirements.

This individual will partner closely with Finance, Legal, Sales, Compliance and Client Services teams to document, communicate, and reinforce end-to-end policies while enabling scalable, automated workflows that support the broader Revenue Cycle Management (RCM) organization. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

• Policy Development & Documentation

• Support the creation, documentation, and implementation of end-to-end billing policies that ensure operational consistency, compliance, and transparency.
• Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements, billing models, and execution standards.
• Translate policies into clear, accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams.
• Partner with Legal and Finance to validate that policies align with contractual obligations, audit requirements, and internal control frameworks.
• Establish and manage documentation for approval matrixes, invoice timing standards, and billing model definitions in accordance with RCM governance protocols.
• Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks.
• Coordinate periodic reviews and updates of policy documentation to reflect process improvements, system enhancements, or regulatory changes.
• Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios.

• Cross-Functional Enablement & Communication

• Partner with Invoice, Collections, Sales and Client Services teams to ensure alignment and consistent application of billing and revenue policies across business units.
• Serve as a point of contact for policy clarification and interpretation, ensuring stakeholders have clear guidance on requirements and procedures.
• Collaborate with the RCM Automation and Oversight teams to ensure policies are embedded in system workflows and operationalized effectively.
• Support the Senior Manager by preparing documentation, insights, and process updates to be shared in business reviews, audit, newsletters, and governance forums.

• Process Improvement & Operational Excellence

• Identify opportunities to streamline and standardize policy-driven workflows to reduce complexity and risk.
• Contribute to initiatives that automate policy enforcement through system configuration or platform enhancements.
• Track and analyze compliance and process performance metrics to inform continuous improvement and policy refinement.
• Support change management efforts to drive adoption of new or revised policies across stakeholder teams.

• Leadership & Team Culture

• Model Walmart’s values of integrity, collaboration, and customer focus in all interactions.
• Foster a culture of accountability, compliance, and continuous improvement.
• Encourage knowledge sharing and cross-functional communication to strengthen understanding of policy frameworks and their business impact.
• Demonstrate a growth mindset by proactively identifying opportunities for efficiency and innovation within the RCM function.

• Bachelor’s degree in Business, Finance, Legal Studies, or a…