Student Account Analyst

Stevens Institute of Technology seeks a Student Account Analyst for the Office of Student Accounts. The Student Account Analyst , under the supervision of the Associate Director of Student Accounts, provides the highest level of customer service while working with students and parents to answer inquiries regarding their financial status. The Student Account Analyst ensures compliance with federal, state, and institutional regulations and policies while maintaining student account records with accuracy.

The Student Account Analyst works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology.
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* Essential Responsibilities:

** Participate in the Student Accounts collection efforts for past due accounts receivable. Provide coverage for the Student Account Specialist on the phone and at the front desks as needed. Maintain current knowledge of regulations, policies, and applicable requirements for Student Accounts and Stevens, including the Family Educational Rights and Privacy Act (FERPA) and Title IV.Attend campus events as a representative of the Office of Student Accounts.

Ensures accuracy and quality customer service is maintained in all responsibilities.

Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens. Bachelor’s degree or 5 years of experience in higher education, accounting, or a related field  
** Knowledge and

Skills:

** Must be a team player with a demonstrated i with the ability to deal with challenging situations in a diplomatic and calm manner, Must demonstrate proficiency in Microsoft Office, including Word and Excel.

Experience with a student ERP Systems is a plus.

The individual must be an analytical, detail-oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written, and listening).  Experience in higher education administration is required, and experience in Bursar, Financial Aid, and or Registrar departments is preferred.

Bilingual skills are a plus
** About the Stevens Office of Student Accounts:
** The Office of Student Accounts administers, bills, and collects student charges. We work to deliver the best possible customer service, accurate information, and financial options for our students and families.

Please submit an online application to be considered a candidate for any job ase attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.
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