Operations Manager

Overview

Boston Harbor City Cruises - Hornblower Group

Posted: 1/14/26

Location:

Hingham, MA

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

Position Summary:

The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

• Ensure safety and security of vessels and facility.
• Establish effective communications between departments to assist in the coordination of vessel tasking.
• Ensure that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
• Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
• Ensure that all accident reports are completed promptly and accurately.
• Respond to customer interactions and unusual occurrences, then document and report to upper management.
• Assist with vessel food and beverage management and inventory.
• Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
• Oversee time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
• Ensure that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
• Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
• Work to ensure compliance with all company policies.
• Assist Port Director and Human Resources Department to help handle and resolve personnel issues.
• Assist the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
• Responsible for all marine personnel onboard and virtual company mandatory trainings.
• Collaborate with management to ensure budgetary guidelines are met.
• Additional job duties as assigned.

• Bachelor’s degree or equivalent preferred.
• Capable of working in a fast-paced environment, both independently and in a team.
• Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
• 1-3 years of experience in a management role.
• Ability to analyze and solve problems while prioritizing tasks in order of importance.
• Ability to maintain calm and take control in various situations.
• Ability to lift fifty (50) pounds.
• Experience in Microsoft Suite.
• Master 100 Ton.
• Valid TWIC, First Aid, and CPR.
• FCC Marine Radio Operators Permit.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.