Hybrid Pharmacy Operations Customer Service

Hybrid Pharmacy Operations Customer Service – $18.75/hr

What’s in it for you:

• Pay of $18.75 hour
• Paid 4 week training
• High potential for extension
• Hybrid Set up once done with 1 month training

• Process incoming faxes from healthcare providers (doctors, hospitals, pharmacies) regarding patient prescriptions
• Review and confirm the accuracy of information, reaching out to providers to obtain missing details (e.g., patient’s date of birth, medication dosage)
• Input prescription information into the system for approval or denial
• Shift to phone-based support after mastering fax processing, handling around 20 inbound calls per day

• 6+ months of customer service or call center experience
• Comfortable with phone calls (inbound and outbound)
• Willingness to learn health insurance terminology and processes
• Strong attention to detail and follow-through
• Ability to get to the office in Hingham for the 4 weeks of training

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.