Customer Service Representative

Overview

Position Title: Customer Service Representative
Location: Hingham, MA
Duration: 5-month Contract
Status: Onsite
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Pay Range: USD $23.00 - 24.00 an hour W2

Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America.

The client has approximately 10,000 employees working at over 350 locations across the continent.

• 3 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
• Ability to prioritize and manage multiple competing work priorities successfully.
• Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.

• Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements.
• Analyze customer billing and payment history.
• Effectively troubleshoots customer inquiries.
• Contacts delinquent customers to make arrangements for payment or discontinuance of service.
• Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action.
• Prepares and maintains records pertaining to large and sensitive customer accounts and billings.
• Provides general clerical support to supervisor, prepares and composes letters, memoranda, etc.
• Generates work orders for scheduled appointments and verifies check amounts.
• Maintains telephone logs of incoming calls and correspondence log.
• Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service related correspondence.
• Performs telephone switchboard and dispatcher duties.
• Completes final Read Orders.
• Completes Inspection Orders.
• Completes Turn-On/Turn-Off Orders.
• Creates new accounts for new service.
• Processes Forms (Refunds, Misapplied Payments, Credit).
• Makes appointments to reread meter.

• Competitive Salary.
• Health, dental, and vision insurance.
• Company 401K plan