ICT End User Services Engineer

ICT End User Services Engineer (2 positions)

Grade 6, £33,699 up to £38,220 per annum pro rata

37 hours per week, full time, permanent

Do you want to play a pivotal role in enabling two borough councils to achieve their digital transformation ambitions?

We are looking to recruit talented End User Services Engineers who will support our user base to get the best out of the technology we use.

You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.

You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.

The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:

• Desktop – Windows 11, Microsoft
  365, Teams, SharePoint, Citrix Xen App/Xen Desktop
• Mobile – Android through our MDM (Intune)
• Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
• Active Directory and Windows administration tools
• Virtualisation technologies – VMware, Nutanix (Acropolis)
• Remote access systems such as Team Viewer

One position is based at Hinckley and Bosworth Borough Council and one at Melton Borough Council; however each will require regular travel between each site of the extended Leicestershire ICT Partnership (LICTP).

Closing date: 15 March 2026

Interview dates: 25 – 27 March 2026

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.