Cloud Applications Analyst

Note for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.

Job Title: Cloud Applications Analyst

Location: Hinckley

We are seeking a skilled and motivated Cloud Applications Analyst to join our team with experience in deploying, managing and supporting business applications. As part of the Cloud Applications team, you will play a vital role in the day-to-day administration, development and support of our key services reporting into the Cloud Applications Manager.

The team is a part of an IT department based in our Shared Service Centre, Hinckley, Leicestershire and office travel will be required at least once a week.

This role is varied and will involve providing system support, resolving escalated calls from the service desk, BAU operations and a range of project work. Occasional weekend and evening work may be required for application upgrades, security patching and other planned changes.

What You Will Be Doing:

• Administration and support of our existing business applications, running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server
• Provide user support through our Service Now ticketing system, ensuring incidents and tasks are seen through to resolution
• Assist and run with the installation and setup of new applications based on business needs and see projects through to completion
• Keep support documentation updated, organised and to a good standard within our information store
• Monitor business applications, apply updates and security patches and report any issues back to the Cloud Applications Manager
• Develop problem‑solving skills to troubleshoot technical issues and explain solutions clearly to non‑technical users
• Work as part of a team, collaborating with colleagues, stakeholders and external partners to resolve technical problems
• Log application change requests through Service Now and attend weekly change board meetings to present and seek approval
• Show good judgment and attention to detail, especially when handling user requests and resolving technical concerns
• Maintain ethical standards and ensure confidentiality in handling sensitive information
• Continue to develop technical skills and grow within the role
• Must demonstrate a strong passion for solution design and the ability to translate business needs into innovative scalable solutions

About You:

• Previous experience supporting business applications running on virtual architecture
• Familiarity with Microsoft technologies, including Azure IaaS, PaaS, SaaS, Windows Server, Active Directory, Entra, SSO and Networking
• Experience with application installation, configuration, upgrades and security patching
• Understanding of SQL Server IaaS and PaaS with a willingness to develop further
• General awareness of networking principles and troubleshooting techniques
• Exposure to Service Management tools like Service Now or similar ticketing systems
• A good understanding of change control and systems governance processes
• Strong organisational and time management skills, with a proactive approach
• Ability to multi‑task and work both independently and collaboratively within a team
• Ability to remain calm and focused when handling technical challenges in high‑pressure situations

Desirable

Skills and Experience:

• Exposure to other cloud platforms beyond Microsoft Azure
• Understanding of IT infrastructure deployment, including experience with various virtualisation technologies
• Familiarity with Power Shell scripting for automation and system management
• Experience working in a multi‑company or shared services environment, adapting to different IT landscapes

What We Can Offer in Return:

With an impressive order book of over £4.1 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining…