Operations Engineer

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Mid-Senior level

Full‑time

• Engineering and Information Technology
• Telecommunications

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Based in Leicester, we are a recent acquisition by Motorola, and have around 50 employees. We have been developing solutions since the 1980s, and always strive to be innovative and forward thinking. Now, as part of Motorola Solutions, we continue to expand with future opportunities in the UK and beyond.

This role is primarily remote with occasional travel to our Leicester offices and customer sites.

Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA’s.

• Ensure that you understand all of our products and projects at a functional technical level.
• Ensure that you keep abreast and understand modern technology and look at how it can be incorporated into the business.
• Ensure that you actively work to keep technical skills up to date and that you have the correct attitude to deliver high quality delivery and support.
• Develop strong working relationships with Key stakeholders and also within your team (e.g., Customers, Managers and Development teams).

• Ensure that you fully understand the requirements of our delivery projects, support contracts and our customers (including SLAs and OLA’s). Maintaining a high level of customer satisfaction at all times.
• Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens, thus allowing other team members and the client to be kept informed of progress at all times.
• Ensure that you take full responsibility and ownership of any calls/tickets that you first pickup and follow these through from start to finish.

• Fully understand our products, services, and processes and how they are delivered and supported.
• Provide recommendations on how we can improve the delivery and support of these products (e.g., reducing product fault rates, how to make delivery as quick and effective as possible, drive down in life support costs).
• Work with the development teams to improve the quality, deliverability, and supportability of our products.

• Ensure that estimates contain sufficient information to allow another engineer to perform the work and are in line with company’s estimation and quote process.
• Always be conscious of costs and time and strive (even if work is not estimated) to quickly and efficiently complete the work within costs and deadlines. Raising any concerns sooner than later.

• Understand the business strategy, and how it impacts you, the team that you are in and the wider business.
• Be an advocate for the strategy ensure that you are part of its implementation within the team.
• Provide input into the business strategy around technology, delivery and support.

• Ensure that, at all time, all of the key stakeholders are clear on
• Using the appropriate communications channels

• Understand and maintain our Information Security and GDPR policies and processes.
• Understand and maintain our legal and contractual responsibilities for information security and GDPR.
• Provide recommendations on improvements to the policies…