Unified Commerce Application Manager

You’ll have retail experience and, preferably, exposure to commerce platforms and integrations. Your primary focus will be CRM & Loyalty, but you’ll flex across channels (POS, OMS, Webshop/App) as team needs evolve. As the team adjusts ways of working regularly, so flexibility is key.

• Partner with Product Owners on application management
• Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms
• Provide store/business support, coordinate incident resolution, and document
• Assist with Testing, validate fixes, and support release/readiness and hypercare
• Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction
• Contribute to lightweight requirements/acceptance criteria and operational documentation
• Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s

• Retail / omnichannel background with a solid grasp of store & digital workflows
• A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure
• Analytical mindset and problem‑solving skills; comfortable digging data
• Experience with commerce and preferably integrations
• Hands‑on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator
• Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed
• Agile experience

• Basic SQL
• Experience with marketing automation or loyalty engines
• Familiarity with release/change management