Sales Representative- CSG

Position Summary

The Sales Representative plays a key role in driving the growth of the Commercial Services Group by identifying, pursuing, and securing new customer accounts while maintaining outstanding service and support for existing clients. This position is responsible for building long-term customer relationships, generating sales, and expanding the company’s market presence through proactive outreach and account development. The Sales Representative will also assist with product sourcing, pricing, and order coordination, while supporting the overall goals and operations of the CSG department.

• Actively prospect, identify, and acquire new customer accounts.
• Develop and maintain strong relationships with new and existing customers, ensuring satisfaction and repeat business.
• Engage and communicate effectively with customers, vendors, and internal teams.
• Promote CSG’s product and service capabilities, conducting in-person visits, presentations, or demonstrations as needed.
• Collaborate with management to develop new sales strategies and marketing initiatives to drive growth.
• Assist with sourcing and securing products as assigned by management or requested by customers.
• Maintain and update internal inventory systems, including item setup, SKU management, and returns.
• Execute daily operational goals and priorities assigned by management.
• Participate in processing and tracking new orders to ensure timely delivery and customer satisfaction.
• Maintain up-to-date knowledge of company products, pricing, and promotions.

• Proven experience in sales, account development, or business-to-business customer acquisition preferred.
• Strong ability to generate new business leads and close sales.
• Excellent communication, negotiation, and relationship-building skills.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Commitment to delivering excellent service and customer satisfaction.
• Proficiency in Microsoft Word, Excel, and online research tools.
• Knowledge of hardware, construction, or maintenance-related products preferred, with a willingness to learn.
• Education:
  
  High school diploma required; some college preferred.
• Valid Driver’s License required.

• Must be able to lift up to 50 pounds.
• Ability to move and handle boxes of merchandise as needed.
• Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be.

While others have become large and impersonal, at Ace, we ve remained small and very personal. That s why we say a visit to Ace, is like a visit to your neighbor.