Spa Coordinator & Brand Ambassador

We are seeking a friendly and organized Spa Coordinator (Front Desk) to join our team. The ideal candidate will serve as the brand ambassador/first point of contact for clients, manage appointments, and ensure a smooth and welcoming experience. This role requires excellent customer service skills, strong communication abilities, and familiarity with retail and POS systems. Bilingual proficiency is a plus to assist a diverse clientele.

The Spa Coordinator will also support retail sales, merchandising, and stock management to enhance the overall guest experience.

• Greet clients warmly and provide exceptional customer service at the front desk
• Manage appointment scheduling, confirmations, and sales using POS systems
• Promote spa services and products through upselling and product demos
• Answer phone inquiries professionally, providing information about services, pricing, and promotions
• Maintain cleanliness and organization of the front desk area and lobby, including stocking shelves and merchandising displays
• Assist nurse and other staff with spa duties; ensure clients are comfortable throughout their service(s)
• Offer education to clients on our IV therapy, vitamin injection, and NAD+ services (staff will first be properly educated on these services) and sell memberships, packages, and retail items
• Complete any other spa-related responsibilities as directed that are essential to the spa function, including opening and closing spa duties

• Previous experience in retail sales or customer service preferred; supervisory experience is a plus
• Familiarity with POS systems, cashiering, and retail math calculations
• Strong communication skills and professional phone etiquette
• Bilingual abilities are highly desirable to serve a diverse clientele effectively
• Experience in product demos, upselling, merchandising, stocking, and store operations is advantageous
• Excellent organizational skills with attention to detail in sales and customer interactions
• Friendly, positive attitude with strong interpersonal skills to create a welcoming atmosphere for clients

• Customer service, sales, and hospitality-focused
• Charismatic, with a love for connecting with clients
• Interested in alternative/preventive health & wellness
• Experience with Google Workspace, Excel, Word, and other basic technology skills; competent in learning other applicable software programs and business-related documents
• Hospitality, front desk, sales, or retail experience is a plus! Medical industry experience is not required but recommended

Spa Coordinators may have the potential for tips, commission, bonus incentives, discounted Hydrate IV Bar services, and access to discounted community partner perks, depending on location. Pay rates differ by location; contact your spa directly for information on their pay scales.