Resort Manager

Job Summary

The Resort Manager will be responsible for overseeing the entire operation of the resort, ensuring guest satisfaction, and managing staff, resources, and budgets efficiently. This role requires a leader who can ensure that the resort runs smoothly while maintaining a high standard of service. The Resort Manager will work closely with the corporate team to develop strategies for maximizing revenue and creating a memorable guest experience.

• Operational Management:

  • Oversee day-to-day resort operations, including guest services, landscaping, housekeeping, and maintenance.
  • Ensure the resort operates within budget, meets revenue targets, and complies with all local regulations and safety standards.
  • Establish and enforce policies and procedures to maintain high standards of cleanliness, guest experience, and safety.

• Team Leadership & Staff Management:

  • Lead, train, and motivate resort staff to deliver excellent guest service and uphold the company's values and standards.
  • Conduct regular performance evaluations and provide coaching for staff development.
  • Handle employee relations, ensuring a positive and productive work environment.

• Guest Experience & Satisfaction:

  • Ensure exceptional guest service and resolve guest concerns or complaints promptly and professionally.
  • Develop and implement strategies to enhance guest experience and encourage repeat visits.
  • Monitor guest feedback and reviews to identify areas for improvement.

• Financial Oversight:

  • Implement cost control measures and seek opportunities to increase profitability.
  • Monitor key performance indicators (KPIs) and adjust strategies to improve financial performance.

• Marketing & Sales:

  • Collaborate with the marketing team to create promotional campaigns and attract new guests.
  • Analyze market trends and competitor offerings to ensure the resort remains competitive in the market.
  • Assist in developing pricing strategies and package deals to increase occupancy and revenue.

• Safety & Compliance:

  • Ensure the resort complies with all local laws, regulations, and health and safety standards.
  • Oversee safety protocols and emergency procedures, ensuring the well-being of guests and staff.
  • Regularly inspect resort facilities to ensure they are in top condition.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in resort or hotel management, with at least 2 years in a leadership role.
• Strong knowledge of resort operations, including guest services, housekeeping, food and beverage, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, financial reports, and KPIs.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Exceptional customer service and guest relations experience.
• Ability to work flexible hours, including weekends and holidays, as needed.

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid vacation and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on resort services and amenities.