Courtesy Clerk, Hilo

Position: Courtesy Clerk, Downtown Hilo
Join a locally owned company that's been servicing our Hawai'i island community for over 100 years. Together, we can continue to meet the food, household and pharmacy needs of our family, friends, and island visitors!

You will be a good fit if:

• You have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
• You maintain a positive attitude toward work, co-workers, supervisors and customers.
• You are a self-starter capable of keeping up with a fast-paced environment.
• You are a good listener, patient and understanding of customers and co-workers.
• You are honest and trustworthy, and use good judgment.

Applicants will be contacted for an interview based on the current number of position openings at any given time and the applicant's probability to fill this position.

PRIMARY RESPONSIBILITY

The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer's purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.

ESSENTIAL DUTIES

You MUST perform the following duties regularly and up to company standards:

• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.
• Transport and load groceries into vehicle of customers needing such assistance.
• Replace, retrieve or price check items for Cashiers and customers.

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.

• Assist customers with unloading items from shopping cart onto the check stand belt.
• Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.
• Lock up shopping carts at closing of store.
• Return unwanted or damaged items to proper location.
• Refill and maintain bags and supplies at the check stand, as needed.
• Restock ice case as needed.
• Perform and record regular floor sweeps as assigned.
• Respond to "mess calls" as needed.
• Clean break room, restrooms, parking lot, sidewalk and front-end of store daily.
• Empty and dispose of trash from check stands and offices daily.
• Study and be able to explain specials, ads and promotions to customers.
• Assist other departments with job duties when necessary.
• Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS

All associates are required to provide our customers with "World Class Service" with a local touch.

• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customer's shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS

• Frequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy, and with a high volume of customers and co-workers.
• Occasionally work outdoors where the temperature and weather varies (hot, humid, vog, etc.), to dispose trash, sweep the parking lot, retrieve shopping carts and assist customers to their vehicle.
• Seldom work around fumes and odors from various products and customer's perfumes.

WORK HOURS

• Generally be available for work 7 days a week and holidays, from store open to close.

EQUIPMENT USE

• Frequently use reusable, plastic and/or paper bags to bag customer's groceries; broom, dustpan, mop and cleaning solutions for cleaning duties; shopping carts to assist customers with their groceries.
• Seldom use a case cutter, pricing gun, ladder and stock wagon to stock shelves and assist customers.

SAFETY EQUIPMENT

• Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS

MENTAL - Continuously need to concentrate well, pay attention to detail, and be alert when performing all duties, and especially when working around customers and moving vehicles, to ensure the safety and satisfaction of employees and customers; be able to understand the basic concepts of bagging groceries efficiently and without damaging any items; be able to work efficiently, even with frequent interruptions.

Frequently need to be knowledgeable of store promotions and product location to assist customers with their needs. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.

PHYSICAL - Continuously need to stand, reach, handle,…