Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 6230)

Join to apply for the Full Time Assistant Store Manager (Store 6230) role at Game Stop
. At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: promptly greet guests; respond quickly, effectively, and courteously; assist with gaming needs; inform of promotions; recommend items; apply all selling behaviors; thank guests for shopping; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
• Process guest purchases/returns accurately using the POS computer system.
• Respond to guest comments/questions in person or on phone; handle calls promptly and professionally; elevate issues to the Store Manager when warranted.
• Promote Game Stop’s guest benefits such as the reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting service expectations for associates and training them in policies, procedures, and guest service.
• Observe associate performance; provide feedback; address unsatisfactory performance.
• Record written feedback for each associate in Workday/HR systems.
• Ensure associates complete onboarding, training, and compliance before working shifts.
• Schedule associates, ensuring guidelines and breaks are followed; supervise staffing levels for optimum service.
• Approve payroll, manage time‑off, and verify proper compensation.
• Maintain cleanliness and merchandising of all store areas, including restrooms.
• Fulfill Omni‑Channel orders and ship daily.
• Control inventory, prevent loss, and perform bank deposits as required.
• Support sales, profit, and shrink goals; complete administrative duties.
• Conduct inventory counts, restock shelves, and organize merchandise alphabetically.
• Balance daily transaction totals and complete closeout paperwork.
• Verify shipments; record discrepancies; communicate with Store/District Manager.
• Process defectives/recalls accurately.
• Maintain safety awareness and report injuries promptly.
• Maintain orderly store records/files.
• Delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Adhere to all Game Stop policies and procedures in the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18 years.
• High school diploma or equivalent; associate’s or bachelor’s degree (preferred) in business, marketing, merchandising, or related field.
• At least 6 months of retail management experience (preferred).
• At least 2 years of retail sales, guest service, and/or management experience (preferred).
• Video game knowledge (preferred).

• Outgoing, welcoming personality with strong people skills.
• Provide genuine assistance to every guest during each visit.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced, changing environment.
• Work independently and as part of a team; complete tasks on time.
• Meet performance expectations for attendance, appearance, safety, and respectful workplace.
• Operate POS computer system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Follow written or verbal instructions.
• Execute financial tasks per policy.
• Work a flexible schedule (including nights, weekends, holidays); minimum 3 days/week.
• Manage pressure and adapt to stress; problem‑solve creatively.
• Reliable and trustworthy; use good judgment.
• Work alone; stand/move across store up to 12 hrs/day.
• Lift up to 30 lbs to at least 4 ft.
• Acquire understanding of military…