Mobile Workforce & Management Specialist - Hawaii

Company Overview

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

Provides process area-wide support and direction for implementation and optimization of policies, programs, projects and procedures for mobile technologies and subsequent upgrades and related work management programs (SIMS, Repair Order, SAP, all mobile support, SharePoint, Map App, Syclo, Click, eMESA, etc.). Serves as the process area lead subject matter expert in the administration, management, training, implementation and support of all matters pertaining to mobile technology functions and related work management processes.

Works closely with other department functional administrators and users to ensure corporate consistency in work products and processes.

• Coordinates and facilitates the process area-wide efforts to maximize the consistent application of mobile technologies and related work management policies, programs, projects and procedures. Facilitates process area-wide mobile technology and work management process improvement initiatives. Provides consulting services on continuous improvement and ensures business process improvement planning and implementation. Provides guidance and support to departments and users on mobile technology capabilities and possible design or work process changes.
  
  Serves as a liaison to the Information Technology & Services Department (ITS). Serves as the process area point of contact for internal and external mobile customers. Serves as the process area mobile technology subject matter expert in various vendor-supported.
• Evaluates the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity. Evaluates future device application software and hardware releases and makes recommendations for future development. Works with programmers, functional administrators, power users, and vendors to review, test, approve, and coordinate all modifications, new releases, and fixes and upgrades to mobile device application software.
  
  Provides input when resolving problems with mobile applications and interfaces, including communication issues,software bugs, and hardware.
• Manages mobile technology and work management projects with individuals or groups. Works closely with users on determining requirements, budget, and timeframe and identifying potential solutions. Designs, plans, and executes projects including coordination with other departments and vendors. Provides status reports, follows up on task assignments, and sees projects through to completion. Writes user and technical documentation.
• Assists stakeholders and users in the development of appropriate reports. Develop training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
• Ensures policies and procedures are in place for adequate global security profiles, position authorities, system control, and appropriate table files are maintained, including creating/deleting user IDs, resetting passwords and assisting field personnel with login and other issues.
• Provides after hours support by being able to troubleshoot and resolve mobile application problems or problems related to cell phones, tablets, laptops, and other mobile devices. Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
• Understands the Company’s Policies, Mission, Vision, Values, and are following the culture dimensions to ensure…