Secretary IV, Medical Staff Services

Overview

Job Description: Hilo Benioff Medical Center, a member of Hawaiʻi Health Systems Corporation, is seeking a highly skilled and trusted Secretary IV to support the Medical Staff Services Department in a complex, fast-paced acute care environment. This position provides advanced secretarial, technical, and administrative support to Medical Directors, the Chief of Staff, and Medical Staff leadership, playing a key role in medical staff governance, credentialing support, and coordination across the East Hawaiʻi Region.

The ideal candidate demonstrates exceptional professionalism, sound judgment, and the ability to manage highly confidential and sensitive information with absolute discretion.

• Provide advanced secretarial and administrative support, including preparing correspondence, reports, contracts, meeting agendas, and official committee minutes for Medical Staff and Medical Executive Committee meetings.
• Coordinate and support Medical Staff meetings by scheduling sessions, arranging logistics, preparing and distributing materials, tracking action items, and following up on assigned tasks.
• Maintain organized, accurate, and compliant medical staff records, rosters, calendars, and databases to support credentialing, privileging, and governance activities.
• Serve as a primary point of contact for physicians, medical staff leaders, administrators, and internal departments, providing responsive, professional customer service and communication.
• Handle highly confidential medical staff, peer review, quality, and governance information with strict confidentiality, discretion, and professionalism, including careful and objective minute-taking in accordance with hospital policy and applicable law.

• Education:
  
  Graduation from high school with courses in basic English and arithmetic; substitutions available for experience as outlined in the job description.
• Experience:
  
  One half (1/2) year of general experience, progressively responsible typing, stenographic and/or substantive clerical work with duties demonstrating use of common office equipment and ability to carry out clerical procedures in work systems.
• Specialized
  
  Experience:
  
  Four (4) years of specialized experience performing secretarial duties including providing personal assistance to an administrator or executive, understanding the activities and administrative framework of a program/organization, and exercising sound judgment.
• Substitution of Education for
  
  Experience:
  
  See original for details on substitutions, including equivalent education/work experiences substituted for specialized clerical experience and related requirements.

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka’a Hospital, Ka’u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees.

Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually.

Honoka’a Hospital and Ka’u Hospital are designated as Critical Access Hospitals.

Hilo Benioff Medical Center