Director, Practice Operations

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.

We’re excited to be expanding to the state of Hawaiʻi, where we’re partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we’re working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we’re continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.
** About the Role
** We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

The Director of Practice Operations is responsible for the overall administration, direction, and coordination of all operational and clinical functions across multiple practice sites. This role ensures that care is delivered efficiently, safely, and in alignment with organizational goals. The Director will provide strategic leadership to support growth, optimize performance, and maintain operational excellence across a large and expanding network of providers and staff.

This position oversees the day-to-day operations, business activities, financial performance, and compliance of the organization. The Director will also lead process improvement, workforce planning, and culture development initiatives to achieve high-quality outcomes, exceptional patient experience, and organizational sustainability.
** Strategic Leadership and Growth
*** Develop and execute long- and short-term strategic operational plans that align with organizational goals and growth objectives.
* Scale practice operations through recruitment, acquisitions, and expansion into new geographies.
* Drive top-decile performance in key metrics such as quality, patient satisfaction, productivity, and cost management.
* Serve as an operational thought partner to executive leadership, contributing to business strategy, budgeting, and forecasting.
* Co-create and execute marketing and community engagement strategies to strengthen the practice’s visibility and patient base.
* Support physician and advanced practice provider recruitment, retention, and satisfaction efforts.
** Operational Management
*** Oversee daily operations at all practice sites, ensuring efficient workflow, staffing, and resource utilization.
* Develop and maintain policies, procedures, and protocols that ensure compliance, quality, and operational consistency.
* Manage and evaluate site leadership teams, including office managers and clinical supervisors, ensuring accountability for performance and outcomes.
* Ensure clinicians and staff have the tools, training, and support needed to provide safe, effective, and efficient care.
* Lead change management efforts during periods of growth, system transition, or process redesign.
* Oversee facility maintenance, space planning, and operational infrastructure to meet organizational needs.
** Financial and Business Management
*** Develop and monitor operational budgets, ensuring financial targets and cost-containment goals are met.
* Analyze operational and financial performance, identify opportunities for improvement, and implement corrective action plans.
* Support payer contracting, billing workflows, and revenue cycle activities to maximize reimbursement accuracy and timeliness.
* Evaluate business development and partnership opportunities to expand services and market share.
* Identify and pursue potential grant or funding…