Thought Leader Liaison, Fertility, -NYC South

Overview

Work Your Magic with us! Start your next chapter and join EMD Serono. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role: The Fertility Thought Leader Liaison (TLL) directly engages Key Thought Leaders at Fertility centers, academic institutions, and private fertility practices, with direct accountability for meeting commercial objectives aligned to the company’s products. The TLL is a product, market, disease state, and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the fertility space.

This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction. The TLL serves as the Product and Services expert for EMD Serono’s Fertility product portfolio, ultimately delivering superior customer service to Fertility Centers in their area.

Location: Field-based. Assigned territory:
New Jersey-NYC South (NJ/NY South, Long Island). Candidates must reside within/in close proximity to the assigned territory.

Responsibilities:

• Develop and cultivate strong clinical relationships with the Fertility medical community including Key Opinion Leaders within Fertility Centers, Priority/National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach).
• Develop deep customer/market insights at the territory level to compliantly build long term relationships and broader access to advance KOL advocacy.
• Achieve Commercial goals by executing activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a reference.
• Responsible for growing advocacy of EMD Serono’s Fertility product portfolio while working alongside the overlapping ABM who is responsible and compensated for the performance of individual prescribers.
• Coordinate the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Patient Support Programs/Fertility Lifelines in a compliant manner. Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfaction.
• Independently conduct data analysis and explore industry trends, translating those into solid business strategies and action plans.
• Develop and execute plans including strategies and actions that further position EMD Serono as the primary Fertility solutions partner for Fertility Centers and teaching institutions. Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major Fertility congresses (ex. ASRM, PCRS).
• Coordinate speaker selection based on ABM program plans within overlapping territory.
• Conduct speaker training updates and attend…