Regional Business Office Consultant

Job description

Act as a liaison between Infinity Management and the facility Business Office Manager (BOM). Provide training and support to BOM and any other facility staff involved with the Accounts Receivable process. Primary focus is on Medicaid process, as well as preventing, identifying and resolving barriers to Infinity Management’s goal of 100% collections.

• Support current facilities
• Assess and train facility staff on duties related to A/R to facilitate Infinity’s successful billing operations
• Provide re-training and guidance for existing facility staff when needed
• Provide training for new hires with duties related to A/R within the Infinity Management scope (i.e. Medicaid application/eligibility process from start to finish; Medicaid Redetermination process, collection issues, etc.)
• Provide back-up to facilities when needed
• Facilitate or assist with Medicaid Pending application and Re-Determination process
• Obtain asset and income information
• Validate resident eligibility
• Follow through on application and Re-Determination process until approval or continued coverage is obtained
• Facilitate communication between facility staff and Infinity AR staff
• Facilitate an open line of communication between the Infinity’s A/R Analyst and facility staff
• Coordinate collection of patient liability due to facility
• Coordinate weekly meetings with BOM and A/R Analyst to ensure continuous follow up with Social Security Office, Medicaid Office, family or resident
• Monitor BOM billing to identify missed/inaccurate
• Investigate and resolve any uncollectible monies
• Address facility staff concerns with Infinity Management staff and support resolution
• Address Infinity Management staff concerns with facility staff and support resolution
• Review aging reports to monitor activity
• Maintain office system to support tracking of efforts (documentation of progress)
• Prepare agings to keep Director of A/R, Regionals and CFO informed of outstanding Private pay and Patient Liability
• Other duties as assigned

A successful individual in this role will;

• Possess a minimum of one (3) years of Business Office, Medicaid Planning, Admissions, or other related experience in a long term setting

• Display professionalism both in appearance and attitude
• Possess the ability to independently solve problems and make decisions when necessary
• Possess the ability to examine and verify financial documents and reports
• Possess the ability to deal tactfully wit personnel, residents, family members, government agency personnel and with the general public
• Possess willingness and capability to handle difficult people
• Possess the ability and the willingness to work harmoniously with other personnel
• Possess patience, tact, a positive and enthusiasm
• Possess knowledge and proficiency in the Microsoft Office Suite (Word, Excel and Outlook)
• Possess the ability to solve problems and rapidly learn new processes
• Provide weekly schedule to A/R Director and to CFO by 9 am Monday
• Provide daily visit report to A/R Director and to CFO by end of each business day of the facility visited
• Provide pending report to A/R Director and to CFO by the end of Friday’s business day
• Complete projects by due date provided

Infinity HCM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinity HCM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.