Patient Access Intake Specialist

Overview

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

This position is at the Hillsborough Admissions, Monday-Friday from 8:30am-5pm.

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure. Ensures the document is scanned/saved to the correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for upfront collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, reducing individual errors, and making corrections. Uses system work queues as a daily part of the registration process to minimize errors.

• Education:
  
  High School Diploma or GED
• Experience:
  
  Two (2) years of customer service and/or clerical experience

• Legal
  
  Employer:
  
  NCHEALTH
• Entity:
  Shared Services
• Organization Unit:
  Patient Access Triangle West
• Work Type:
  Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.84 - $26.77 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type:
  Onsite
• Work Schedule:
  
  Day Job
• Location of Job: US:
  
  NC:
  
  Hillsborough
• Exempt From Overtime:
  Exempt:
  No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.