Director Of Operations

Overview

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Summary: Oversees residential real estate property by managing duties through subordinate supervisors, such as leasing, maintenance, and other service activities of the property. The Director of Operations will ensure an exceptional level of customer service is always maintained. The Director of Operations will act as person of authority should a situation arise that is not addressed in the Operating Manual.

Education: High school diploma or equivalent. A college degree is suggested but not required. The position does require ability to read and write English fluently, and the ability to perform advanced business mathematical functions.

Experience: Previous management experience in property management or related field is required. Generally 3-5 years. Experience level may vary due to the special needs of the property.

Skills: The position requires the ability to deal well with people and get them to feel comfortable quickly. In addition, the position requires the following:

• Professional image
• Excellent management and communication skills
• Superior understanding of sales and marketing concepts
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability
• Excellent business mathematical skills
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale
• Ability to drive a car

Licenses: A valid driver's license and current automobile insurance is required. Real Estate License (when required by the state).

Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required. Completion of in-house training in leasing, service, administration and reporting is required within the first 90 days of employment. Training is required throughout employment, assigned regularly and to be completed during work hours. Training courses are offered in house, through outside contractors, online, via webinars, conference calls, as well as outsourced based on needs.

Training classes may require travel to and from the training offering. All employees are required to complete Fair Housing annually.

Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the ability to serve on-call, as scheduled or as necessary. The days and hours that communities are open are subject to change based on business needs.

• Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to transport prospective residents to show the models and/or available units, to make bank deposits, pick up supplies and perform other duties as necessary. Individuals must have the ability to drive without jeopardizing the safety of prospects, residents or fellow employees.
• Position requires individuals to wear property management career apparel.

Although position may reside primarily at one location, the ability to travel to other Company locations at Company s request due to business needs is also required.

• Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
• Provide a full complement of high-quality staff through implementation of effective recruitment, training, motivation and development programs.
• Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
• Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
• Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary.
• Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
• Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Maintain a consistent and strong customer service orientation.
• Identify and implement creative programs to increase property value and to offer services to residents.
• Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives.
• Monitor property achievement of reporting deadlines.
• Write as necessary and/or monitor…