Community Resource Advocate II, Community Connect - Bilingual

Community Resource Advocate II - Community Connect, Bilingual Required

Community Action is a non‑profit organization that provides critical services to low‑income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Community Action is seeking two dedicated and passionate Community Resource Advocates to join our team! Do you believe everyone deserves access to safe, stable housing? Join our collaborative team and help us provide vital support to individuals and families experiencing or at risk of homelessness in Washington County.

This in-person position is based in our office and is crucial for ensuring equitable access to essential community resources. You'll work directly with clients, guided by Housing First principles and trauma‑informed practices, to connect them with the services they need most.

• Deliver participant‑centered, in‑person services to clients at our Community Connect office.
• Conduct face‑to‑face and telephonic comprehensive housing assessments and screenings for homeless or at‑risk households.
• Participate in a rotation of duties, including managing walk‑ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Consistently maintain a clean and orderly workspace to ensure healthy, high‑quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

• High School Diploma or equivalent with 6+ months customer service experience or lived experience.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Experience with data entry.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent communication skills, both written and oral.
• A commitment to equity, culturally responsive, and trauma‑informed practices.

• An Associate's degree or higher in Social Services or a directly related field.
• Familiarity with Washington County community resources.
• Prior experience interviewing clients, assessing their needs, and advocating on their behalf.

Apply online directly at  The full job description and additional job details can be found there. Physical applications are also accepted at any of our Multi‑Service Center locations.