Facilities Operations Manager

Overview

Pay: $90K/YR Plus DOE. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management

The Facility Operations Manager oversees day-to-day facility operations across multiple client sites
, ensuring service delivery meets client standards, SLAs, and governance expectations
. This role manages both soft services (custodial, waste, office services) and hard services (MEP/HVAC, electrical, plumbing, and building systems), while serving as the primary point of contact for client escalations and operational requests
.

The position requires strong leadership communication skills, customer service, and technical coordination in a fast-paced, client-facing environment
. The Facility Operations Manager ensures disciplined use of CMMS for work order management, maintains compliance with safety and regulatory requirements, and drives consistent, high-quality service delivery.

• Ability to travel up to 50% across multiple client sites.
• Ability to lift and carry up to 50 pounds
  .
• Ability to walk long distances and frequently navigate stairs.
• Ability to stand for extended periods
  , and to bend, kneel, and perform physical movements required for facility inspections and hands-on oversight.

• 3–5 years of relevant facilities or operations management experience.
• Valid driver’s license required.
• Proficiency in Microsoft Office, Microsoft Teams
  , and CMMS platforms
  .
• Demonstrated experience with vendor relations, customer service,
  work order creation
  , and PO management.
• Strong client-facing communication skills with experience handling escalations.
• Excellent organizational, analytical, and time management skills
  .
• Ability to operate effectively in a fast-paced environment with competing priorities.
• Strong financial acumen, including budget oversight and cost control.
• Project management experience a plus

• Provide formal supervision and leadership to facility staff supporting multiple client locations.
• Oversee training, development, performance management, coaching, and corrective actions.
• Manage recruiting, interviewing, and onboarding for facility-related positions.
• Schedule and manage daily team activities, assign tasks, cross-train staff, and monitor workload distribution.
• Coordinate and manage preventive and corrective maintenance activities with internal teams, vendors, and contractors.
• Create, review, and manage CMMS work orders
  , ensuring accuracy, prioritization, and timely closure.
• Conduct routine facility inspections to ensure compliance with regulatory requirements and client standards.
• Identify operational risks, cost-saving opportunities, and system upgrades while maintaining service quality.
• Serve as the primary point of contact for client escalations, service requests, and issue resolution
  .
• Lead client meetings to review service performance, KPIs, open issues, and corrective action plans.
• Manage vendor relationships, including performance oversight,
  PO creation
  , invoice review, and quote approvals.
• Support operating and capital budget planning, cost control, and financial transparency.
• Ensure all Environmental, Health, Safety, and Security (EHS&S) procedures and SOPs are followed and documented.
• Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
• Collaborate cross-functionally to resolve operational challenges and support client objectives.
• Apply strong time management skills to manage multiple priorities in a dynamic environment.