Store Manager, Retail & Store Manager

Store Manager

Location:

Washington County, Oregon (Hillsboro)

Type:
Full-Time, Exempt, Direct Hire

Days:
Monday – Saturday (5 days)

SRG is partnering with a locally owned tire and automotive service company to identify an experienced and hands‑on Store Manager. This role offers the opportunity to lead a dedicated team, drive store performance, and deliver world‑class customer service that sets the standard in the industry. The ideal candidate is a confident, people‑oriented leader who thrives in a fast‑paced environment and takes pride in developing others, building relationships, and maintaining operational excellence.

Team Leadership & Employee Development (25%)

• Supervise, coach, and develop Assistant Managers and hourly team members
• Oversee scheduling, hiring, and onboarding to ensure strong coverage and efficient operations
• Conduct performance evaluations and provide ongoing coaching and feedback
• Train employees in customer service, product knowledge, safety, and operational procedures
• Build a high‑performing team culture rooted in accountability, teamwork, and growth
• Encourage open communication, engagement, and employee recognition

World‑Class Customer Service (25%)

• Champion an exceptional customer experience through professional, friendly, and knowledgeable service
• Create an environment where every team member understands the value of going above and beyond for customers
• Model respectful and solutions‑oriented communication in all interactions
• Handle customer questions and concerns with empathy and urgency, turning issues into opportunities for trust
• Build lasting relationships with both new and long‑time customers through consistency and care
• Maintain a clean, organized, and welcoming store atmosphere that reflects pride in the team’s work

Sales & Business Development (25%)

• Drive sales growth through proactive business development and community engagement
• Identify new market opportunities and local partnerships to expand the customer base
• Develop and implement sales strategies to achieve revenue and profitability goals
• Monitor competitive activity, industry trends, and local market conditions to stay ahead of customer needs
• Support marketing initiatives, promotions, and advertising efforts
• Manage store‑level credit and payment programs in alignment with company standards
• Oversee daily store operations to ensure efficiency and compliance with company policies
• Manage budgets, monitor store performance, and control operating costs
• Review financial reports and ensure accuracy of sales, payroll, and inventory documentation
• Approve expenditures and oversee cash‑handling procedures
• Maintain compliance with all applicable laws, safety standards, and company policies

Inventory & Facility Management (10%)

• Manage inventory levels, purchasing, and reconciliation to ensure product availability
• Oversee receiving, storage, and product organization
• Maintain a clean, organized, and safe facility for both employees and customers
• Monitor service quality and ensure timely, accurate completion of work

Safety & Compliance (5%)

• Promote and enforce a culture of safety in all store operations
• Identify and correct unsafe behaviors or conditions immediately
• Ensure compliance with all safety policies, procedures, and documentation requirements
• Support safety training and serve as a model for safe work practices

Experience

• 5–10 years of experience in automotive store management
• Proven success leading teams that deliver world‑class customer service
• Demonstrated ability to drive sales, manage budgets, and oversee daily operations
• Hands‑on leadership style with experience coaching and developing employees
• Strong understanding of business development, community engagement, and operational execution

Education

• High school diploma or equivalent required

Skills

• Exceptional communication, interpersonal, and problem‑solving abilities
• Strong business acumen with experience in P&L oversight, budgeting, and forecasting
• High attention to detail, professionalism, and integrity
• Ability to motivate, train, and hold teams accountable for results
• Commitment to workplace safety, compliance, and operational…