CVA Administration Supervisor

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back‑up power at hospitals, fire‑fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family‑oriented environment is built on safety, winning, growth, and professional achievement.
Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.
You are exceptionally motivated, have outstanding skills, and want your work to matter.Peterson offers competitive wages, generous benefits, and promotional opportunities at a family‑owned and operated business.

It’s time to use your skills and passion to do work that matters!

Peterson Cat has the immediate need for a CVA Administration Supervisor based at our Hillsboro, OR location.

The Customer Value Agreement (CVA) Administration Supervisor oversees a team responsible for opening, closing, and administering Peterson’s CVA contracts and preventative maintenance (PM) kit agreements within the Earthmoving and Rental business units. This role collaborates with Caterpillar (CAT) Financial Aftermarket Services (CFAS) as well as various internal departments to administer, support, and execute agreements. Key measurements of success include new enrollments, growth rate, renewal rate, and accuracy of CVA agreements.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Develop, manage, and continuously enhance the administrative aspects of CVA operations within the Earthmoving business unit.
• Plan, organize, and monitor the work of a team of CVA Contract Administrators.
• Host regular meetings with individual stores to review CVA work in progress, CVA Accuracy, CVA Fulfillment rate, and CVA work order closing rate. Collaborate with local store managers and dispatchers to continuously improve processes.
• Provide ongoing CVA training and support to Sales, Service, Data, Marketing, and Parts personnel.
• Collaborate with Peterson CAT Rental teams to support and monitor maintenance of CAT rental equipment fleet.
• Collaborate closely with Earthmoving Sales, Service, and Parts leaders and teams to ensure efficient and effective execution of CVA contracts.
• Collaborate directly with CAT representatives to align CAT’s key CVA initiatives with Peterson’s CVA Administration team’s critical metrics and objectives.
• Collaborate with Product Support Data and Service teams to manage and monitor the CAT Service Excellence Program (SEP), CAT Services Commitment Program (Back2
  
  Work), and other internal service metrics such as Customer Satisfaction (NLS), Work Order Management (LLC), and Employee Satisfaction.
• Assist with CVA contract creation, quoting, and upkeep with a focus on quality control of contract invoicing.
• Travel away from base location up to 20% of the time to attend meetings, attend and conduct training, and perform other essential job functions; operate personal or company vehicle as needed.
• Maintain regular, punctual, and predictable attendance.

• Work collaboratively in a team environment with a spirit of cooperation.
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully take direction from supervisor/manager.

Supervisor is responsible for the overall direction, coordination, and evaluation of the…