Datacenter Network Support Engineer- L2

Job Description:

• Server troubleshooting:

• Identify faulty components: DIMM, CPU, motherboard, PSU, BMC. Preferably experienced with Lenovo, Intel, and Dell platform.

• Collect logs

• Update BMC, BIOS firmware

• Perform parts RMA

• Stock take inventory

• Some network troubleshooting:

• Test fiber connectivity

• Find issue with flapping links

• Some project work:

• Rack and stack servers
Break-fix:

• Visually inspecting devices to assess equipment status.

• Rebooting routers, servers, storage devices or other equipment

• Providing loop-back cables in order to test circuits remotely.

• Re-seating or replacing components or cables.

• Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment

• Cleaning equipment or connectors

• Connecting a client-provided test set or test router to equipment

• Swapping removable storage media

• Installing or replacing modular equipment components.

• Dispatching equipment for repair

• Cleaning fibers

• Taking light levels

• Installing loop backs

• Providing planned maintenance or circuit migration support

• Installing Small Form Factor Pluggable (each an "SFP") or Gigabit Interface Converters (each a "GBIC")

• Troubleshooting hardware problems on any device

• Racking and de-racking of any device installed.

• Labeling/inventory equipment plus digital picture and serial number recording

• Tape backup: cassette exchange and storage in strongbox

• Power cycling a router, server, switch and soft booting a server

• Follow data-eradication process.

Provisioning:

• Install cables or optics for new circuits.

• Re-connect / disconnect, / replace existing circuits.

• Testing of cables and optics

Deployment:

• Physical Cabling

• Cable Management

• Northbound Cabling (Fiber/Copper/Power)

• Rack/Stack/Jack

• Installation Support (PDU, Network Switches, etc.)

• E-Waste and other clean-up activities

Job Requirements:

• Proven experience in a network administrator role

• Hands on experience in networking, routing, and switching.

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

• Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired.

• Ability to set up and configure server hardware.

• Familiarity with backup and recovery software and methodologies

• Great at organizing, prioritizing, and multitasking.

• CCNA, Network+, CCNP, CCDP, CCIE or equivalent

• BSc degree in Computer Science or related field or equivalent

Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; bachelor's degree preferred.

Mandatory Skills

Data Center and Fiber Experience