Help Desk Technician

Our client, a leading organization in the technology support industry, is seeking a Help Desk Technician 2 to join their team. As a Help Desk Technician 2, you will be part of the IT Support Department supporting a global user base. The ideal candidate will demonstrate excellent problem-solving skills, strong communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Help Desk Technician

Location: Hillsboro, OR

Pay Rate: Up to $45/hour

Shift: Day shift

What's the Job?

• Provide end-user support and incident resolution for desktop, application, network, and peripheral issues across Windows and modern endpoint environments.
• Serve as a primary escalation point for Level 2/3 support, delivering in-person, remote, and hybrid assistance to global end-users.
• Support collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, MFDs, and conferencing AV hardware.
• Deploy, configure, and manage devices using enterprise endpoint-management platforms such as Intune, Autopilot, SCCM/MECM, MDM/MAM.
• Maintain hardware lifecycle, asset management, and perform system upgrades to optimize device performance and security.

What's Needed?

• Basic understanding of endpoint management platforms and device configuration.
• Experience troubleshooting workstation, application, and network issues.
• Knowledge of security tools including anti-malware, EDR/XDR, Bit Locker, MFA, and compliance policies.
• Strong communication skills and the ability to work effectively in a team environment.
• Ability to respond promptly to incidents and requests via multiple channels.

What's in it for me?

• Opportunity to work in a dynamic and inclusive environment supporting global end-users.
• Gain experience with modern endpoint management and collaboration technologies.
• Be part of a company recognized for diversity and ethical standards.
• Potential for career growth within a leading workforce solutions organization.
• Access to comprehensive training and development resources.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.