Data Center Technician; L2 Day Shift

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This role, due to the business needs of the team, requires employees to be physically present in the specified office on a full-time basis. This helps to ensure you are best equipped to be successful and have the experience you need to fulfil the responsibilities of the role.

As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues. You will also be responsible for assisting L1 associate data center technicians with the installation, and troubleshooting, of new SSD’s and NVME’s into existing servers. You will mentor associate data center technicians and assist them with various server maintenance tasks as necessary.

This position will work directly with our contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA’s and KPI’s are met. This position will also work with our full time engineers as points of escalation.

• Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
• Troubleshoot basic Linux OS level issues on all servers.
• Installation of new SSD’s and NVME’s into existing servers.
• Assist our engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers).
• Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
• Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
• Respond to all system problems on a 24X7 basis and take part in on-call rotation

• Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Ensure data center house rules are being followed and immediately report any concerns to leadership.
• Ensure data center cleanliness, any issues with cleanliness must be reported to leadership.

• 4+ years in a Data Center Engineering Role
• 4+ years of network cabling experience
• 4+ years of Linux troubleshooting experience.
• 4+ years of server hardware troubleshooting experience.

• Experience with data center infrastructure management (DCIM) tools.
• Knowledge of advanced server hardware and networking technologies.
• CompTIA A+, Server +, and/or Network + Certification.