Level 4 Technician

Join to apply for the Level 4 Technician role at Compucom Staffing.

Location:

Hillsboro, OR.

Hours:

6 PM – 6 AM Sun‑Tues/Alt Sat.

• Perform installation and service of low‑voltage cabling (Category 5/5e/6/7, fiber, etc.) and related equipment.
• Assist with material control to ensure required materials are available.
• Ensure quality and safety guidelines are followed.
• Ensure ticketed requests are assigned, communicated, and addressed within client SLA.
• Perform quality evaluation, diagnose, troubleshoot cabling systems, and replace/repair as necessary.
• Assist data center teams in accomplishing daily infrastructure new landings within SLA.
• Receive hardware shipments for data center equipment landings.
• Validate purchase order accuracy of hardware received.
• Unbox and recycle materials.
• Move equipment from dock to staging areas or to DC racks.
• Install or retrofit server racks – rail and shelving installation.
• Power and network cable installation and cable management.
• Scan and label installed devices (network or server).
• Designate parts identified for spare part stock inventory.
• Handle e‑waste properly and dispose of it.
• Ship and receive equipment as needed.
• Provide escort service for vendors/techs.
• Perform work request tasks from Service Now ticket system.
• Proven ability to install cable pathways, conveyances (ladder, trays, support systems).
• Knowledge of terminology for installation and service of cabling infrastructure for telecom, data, security, and wireless systems.
• Mechanical aptitude to read cable matrix blueprints and requirement documents.
• Complete physical cable installations and removals, TOR switches, pathway systems, and move equipment.
• Structured Network Cabling experience:
  • Copper:
    Cat5, Cat5e, Cat6, RJ45.
  • Fiber:
    Multimode, Single‑mode, ST, SC, LC.
• WIFI hardware experience:
  • Wireless LAN Controllers.
  • Wireless Access Points.
• Networking experience:
  • IP addressing, Layer 2 VLAN, etc.
• Experienced in Ethernet Switching hardware:
  • Chassis, Supervisor, Line Cards, Power Supplies, etc.
  • Transceiver types: SX, LX, SR, LR.
• Cable troubleshooting knowledge/experience:
  • Fluke Testers:
    Copper – Wire Map, Link Test, etc.;
    Fiber – OTDR.
  • Fluke Aircheck for wireless testing.
• Can work in a hot enclosed environment for short periods (e.g., data center hot aisles).
• Must perform work on a ladder; ladder use required for top‑of‑rack installations.
• Can work independently and in teams of 3‑4, with flexibility.
• Must lift 35 lbs. solo.
• Willing to travel between buildings using personal car or on foot.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer‑service, written, and verbal communication skills.
• Knowledge of Microsoft suite (Outlook, Excel, Word) and Windows 10.
• Intermediate experience with Windows 2022 installation/configuration (features, roles, disk management, user administration, OS troubleshooting, SAN/MPIO, network management).
• Experience with server hardware (Client DL360/380 Gen8‑Gen
  11, BL460 Gen8‑Gen
  10, Dell Power Edge R660/R760).
• Troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues.
• Raid configuration/logical drives, iLO/iDRAC configuration, Servers and C7000 enclosures, Onboard Administrator, vSphere 6.5/7.0 vCenter, Microsoft Failover and NLB cluster knowledge.

• Associate or bachelor’s degree (or foreign equivalent) or 3 years of progressive experience in this specialty.
• Minimum 4 + years combined experience as a site support or infrastructure technician.
• Data Center experience required.
• Minimum 3 + years of experience in racking, stacking, connecting, and basic configuration of networking or server devices.
• Minimum 3 + years in data center, lab, or server room environments.
• Maintain network environment as part of onsite team for physical touch (Smart Hands) support of incidents/requests.
• Provide incident support with remote level 2/3 teams to resolve outages and fix issues.
• Provide service request support with remote network teams to install hardware or patch cables.
• Participate in hardware rack and stack installation, cable management, and fiber/copper patch lead installation.

• Proactive walkthrough for failed hardware.
• Physical…