L2 AVT Tech

Our client is looking for an AVT Technician for a 2-month contract in Hillsboro, OR 97124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

2 Months

• 2+ years audio/visual experience.
• Complete knowledge of audio/video signal flow.
  Understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• May be required to travel between sites using a personal vehicle/company van.
• Able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service skills and excellent written/verbal communication skills.
• Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.

• Daily and Quarterly Preventive Maintenance Checks in the Conference Room environment.
• Daily updates in the database of record, both online and offline.
• Acting as a point of contact for Level 1 technicians.
• Monitoring of online queues to assist customers with उनी break/fix and meeting support requests.
• Engaging customers' requests for meeting support.
• Updating Extron and AMX firmware for preventative maintenance.
• Engage external vendors for RMA replacement.
• Escalating large, or out-of-scope, break/fix issues and workarounds to L3/L4.
• Assisting and coordinating L3/L4 with large deployment or renovation projects.
• Frequent interaction with clients in person and via phone, email, and IM.
• Will be working in a dynamic team and cross-training to backfill for peer team members.
  Additional responsibilities, assigned periodically, aimed to help meet the client's needs and provide you with continuous hands-on training and experience.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.