L2 AVT Tech

Summary

You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio/Visual support.

• 2+ years audio/visual experience desired.
• Complete knowledge of audio/video signal flow.
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
• May be required to travel between sites using personal vehicle/company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.

• Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment.
• Daily updates in the database of record, both online and offline.
• Acting as point of contact for Level 1 technicians.
• Monitoring of online queues to assist customers with break/fix and meeting support requests.
• Engaging customers' requests for meeting support.
• Updating Extron and AMX firmware for preventative maintenance.
• Engage external vendors for RMA replacement.
• Escalating large, or out of scope, break/fix issues and workarounds to L3/L4.
• Assisting and coordinating L3/L4 with large deployment or renovation projects.
• You will have frequent interaction with clients in person and via phone, email and IM. You will be working in a dynamic team and cross training to backfill for peer team members.
• We will challenge you with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with continuous hands-on training and experience.

Pay Rate - $19.00

Please send resume to  OR