Mobile Health Program Supervisor

Mobile Health Program Supervisor

Virginia Garcia Memorial Health Center honors all members of our community and acknowledges the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties, with a special emphasis on migrant and seasonal farm workers, and strive to remove barriers to health care. We value the people we employ and serve.

Join us if you are passionate about serving historically underserved communities and eager to take leadership of a mobile program that brings medical, dental, behavioral, and social care directly into the community.

The mobile health program (MHP) facilitates access to a wide array of health services for patients with the highest barriers to receiving care. The Mobile Health Program Supervisor provides operational leadership, direct supervision, and performance oversight for an integrated community‑based care delivery team working on the mobile program, which operates full‑time, year‑round in Washington and Yamhill counties. The supervisor may drive the mobile health unit after training.

Role includes weekend and late evening shifts and requires a valid driver’s license and reliable vehicle.

Operational Leadership

• Organize and manage mobile team huddles and lift issues appropriately to the Mobile Health Program Manager (MHPM).
• Facilitate mobile team meetings.
• Develop and maintain professional, service‑oriented relationships with patients, community partners, leadership team, and mobile program employees.
• Maintain a mobile visual management electronic “whiteboard.”
• Participate actively in mobile leadership team decision‑making.
• Investigate operational problems and workload distribution issues with MHPM.
• Investigate patient and provider/staff complaints and develop appropriate action plans regarding customer service, quality assurance, and compliance issues, collaborating with HR, the Quality Assurance Manager and the Chief Corporate Compliance Officer when applicable.
• Ensure mobile unit and associated spaces, including those in partner facilities, provide a safe and confidential setting for prospective mobile patients to request and receive services.
• Maintain an orderly and professional working atmosphere.
• Manage clinical and office supplies as delegated by MHPM.
• Deploy support staff to ensure the needs of all mobile activities and events are met, collaborate with MHPM to ensure staff coverage and assignments across the program.
• Effectively communicate and model VG’s mission and values to staff and clients.
• Prepare and present occasional program updates and data for the Senior Leadership Council and Board of Directors in collaboration with mobile leadership.
• Monitor the accuracy of scheduled interpretation services for in‑person and Video Remote Interpreting (VRI) services.
• Ensure mobile program staff access Uber Health, flex fund, and other patient support services in accordance with eligibility requirements.

Supervision

• Provide supervision, coaching, development, and performance management of all permanently assigned mobile health program staff, excluding licensed practitioners (e.g., medical assistants, RNs).
• Coordinate the hiring process and exercise final hiring authority for mobile support staff.
• Maintain staffing targets and ensure adequate daily coverage.
• Work with the Registration and Interpretation Services Program Manager (RIS) to ensure accurate and timely registration and customer service.
• Be present to mobile health staff, either remotely or in person.
• Hold a 1:1 check‑in with each team member at least monthly.
• Communicate performance expectations.
• Provide annual performance reviews and support staff development for direct reports.
• Address interpersonal dynamics and resolve team member performance issues, collaborating with MHPM as needed.
• Adhere to the progressive discipline process for performance management.
• Lead and model professional practice and customer service skills.
• Guide mobile health staff toward compliance with VGMHC policies and procedures.
• Implement and sustain a customer‑focused environment through staff…