Critical Operation Technician

Job Summary

Critical Operations Technician I at QTS Data Centers.

Responsible for installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls. Monitor operations and conduct routine assessment of building systems. Perform tests, rounds, and analyze data to ensure proper functioning of departmental equipment. Support customers on‑site and via telephone, manage tickets, communicate and elevate alerts to systems engineers, and complete tasks related to computer hardware, software or operation systems.

On‑site work hours in 24x7x365 data center environment. Not eligible for remote/hybrid work.

• Apply learning, knowledge, skills, and company policies to tasks involving IT, electrical, mechanical equipment, controls, and operating systems.
• Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary.
• Provide remote hands and eyes services for customers.
• Provide high‑level computer hardware and software configuration support; install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation and procedures.
• Install and repair IT, mechanical, and electrical equipment; assist other team members with major repairs and maintenance.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Create and update tickets to address customer calls, data center facility, network and/or system related alerts.
• Operate and monitor critical and non‑critical system equipment and components.
• Respond to building emergencies and customer requests.
• Comply with departmental policy for safe storage, usage, and disposal of hazardous materials.
• Use Change Management Process to get approval for preventative and corrective maintenance; complete maintenance and documentation using QTS process and software.

• Two or more years of technical training, military training, or workplace equivalency.
• Background in areas of IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

• One or more years of work experience in data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

• Customer focus with excellent interpersonal skills.
• Ability to analyze operations of various systems, determine cause of problems and malfunctions, and take corrective action.
• Strong written, verbal and interpersonal skills.
• Ability to function in a team environment.
• Ability to pass job‑related skills assessments.
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days.
• Employee assistance program.
• Tuition assistance, parental leave, military leave assistance.
• QTS scholarship for dependents.
• Wellness program and other company benefits.

Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.