Customer Service Representative - State Farm Agent Team Member

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Job Title: Customer Service Representative

Location: Downtown Hillsboro, OR

Company: State Farm Insurance Agency

We are a small, active State Farm Insurance agency located in the heart of downtown Hillsboro, OR. Our team is dedicated to providing exceptional service and personalized insurance solutions to our community. We pride ourselves on integrity, professionalism, and a friendly atmosphere.

We are seeking a personable, ethical, and self-motivated Customer Service Representative to join our team. The ideal candidate will be a team player who thrives in a fast-paced environment and is passionate about delivering outstanding customer service. This role is vital in supporting our clients’ insurance needs and ensuring a smooth and positive experience.

• Greet and assist clients in person and over the phone with professionalism and warmth
• Provide accurate information about insurance products and services offered by the agency
• Process policy changes, renewals, and claims in a timely and efficient manner
• Maintain detailed and organized client records
• Collaborate with agents and team members to resolve client inquiries and issues
• Uphold ethical standards and confidentiality in handling client information
• Support daily office operations and contribute to a positive team environment

• Excellent interpersonal and communication skills
• Strong ethical standards and professionalism
• Self-motivated with the ability to work independently and as part of a team
• Detail-oriented and highly organized
• Previous customer service experience, preferably in insurance or a related field, is a plus
• Proficiency with computer systems and basic office software

• Friendly, supportive work environment
• Opportunities for professional growth and development
• Competitive compensation
• The chance to make a meaningful impact in the local community

If you are a motivated, personable individual who values teamwork and integrity, we’d love to hear from you!