Customer Service Representative

Overview

Position: Customer Service Representative (CSR)

Help our customers and team members in any way needed, with a welcoming and friendly attitude. This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs.

• Stays in constant contact with customers, industry partners, and team members
• Fields calls/emails from customers, partners, and team members
• Intake, dispatch and follow-up of jobs/claims
• Collects required documentation for all jobs/claims
• Problem solves and helps people find solutions
• Performs office administrative operations
• Other tasks and projects as assigned

Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.

• A friendly and welcoming personality is a must!
• Organized, detailed administrative coordinator who likes a fast-paced environment
• Loves talking to people and building relationships
• Likes to problem-solve and help people find solutions
• Enjoys completing tasks
• Is a stickler for the details
• Can review data and deductively think through what information might be missing
• Enjoys taking care of others
• High School Diploma or equivalent
• Professional appearance and courteous manner
• Starting pay based on experience

Compensation: $14.00 - $17.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

To Provide Extraordinary Care While Serving People In Their Time Of Need.

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do

Have you worked with a high performing team before? *

Are you comfortable with computers, email, using the internet, and learning new computer programs? *

How many years of Customer Service experience do you have? *

Do you have reliable transportation to and from work? *

Referral code from a current employee. If no code provided, add their name instead.

• Health Insurance (including eye & dental), bonus opportunities
• Opportunity for Overtime
• Paid Time Off
• 5 days of paid time off each year
• Paid holidays
• Opportunity for Advancement
• Great Company Culture
• Quarterly employee parties, employee engagement activities, opportunities to win awards

Because Paul Davis is a franchise organization, benefits vary based on franchisee.