Operations Manager

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The Operations Manager plays a vital leadership role in advancing the mission of our nonprofit, Christian childcare center. This position oversees daily operations while serving as a professional, mission-aligned representative of the organization to families, staff, the church, and the board. The Operations Manager must be deeply committed to the purpose of subsidized Christian daycare and support a nurturing, values-driven environment for children and families.

• Hire, onboard, support, and, when necessary, terminate staff in alignment with organizational values and licensing requirements.
• Maintain appropriate staffing levels to support high-quality care for children and a supportive work environment for staff.
• Conduct regular staff check-ins to understand needs, concerns, and opportunities for growth.
• Complete staff performance reviews and prepare annual proposed raise information for board approval.
• Create, update, and maintain job descriptions as needed.
• Manage payroll through ADP, including annual workers’ compensation audits.
• Send ADP Simple IRA notifications for new hires and annual enrollment.
• Complete unemployment claim paperwork when required.
• Approve staff PTO requests and manage schedules within Brightwheel.
• Create and distribute weekly staff schedules.

• Serve as a primary administrative point of contact for families, communicating through Brightwheel, phone, and in person with professionalism, compassion, and discretion.
• Support families with enrollment questions, administrative concerns, scheduling needs, and billing inquiries.
• Set up new children in Brightwheel, including tuition agreements, enrollment documents, billing, and scheduling.
• Coordinate closely with teachers to ensure smooth transitions for new and departing children.
• Manage student offboarding, including billing adjustments and system updates.
• Process monthly DHS billing and monthly family tuition billing.
• Handle ad hoc billing for drop-in care.
• Maintain room worksheets and cash flow tracking related to enrollment.
• Assist with planning and supporting family and center events in collaboration with church and center leadership.

• Answer incoming phone calls and manage voicemail messages.
• Prepare and send monthly operational status updates to the board (non-financial).
• Maintain insurance policies, including renewals, auto-pay setup, and communication with insurance brokers.
• Assist the Treasurer with government filings and audits (IRS, Department of Justice, and other agencies), working with the organization’s accountant.
• Coordinate annual Washington County documentation related to rental agreements and property tax exemption.
• Manage USDA Food Program documentation, including financial worksheets and receipt tracking.
• Enter expenses and deposits into Quick Books (largely automated).
• Maintain and update cash flow records related to enrollment and billing.
• Manage renewals for administrative systems and vendors (e.g., Benevity).
• Review and respond to email correspondence in a timely manner.
• Pay monthly rent and garbage expenses to the church.
• Update and maintain organizational policies, procedures, family handbooks, and employee handbooks.
• Order supplies and food for the center.

• Identify opportunities for operational improvement that support long-term sustainability and mission impact.
• Plan and execute projects related to center improvements or potential expansion.
• Support fundraising initiatives and special projects that further the mission of subsidized Christian childcare.

• Demonstrated commitment to Christian values and the mission of nonprofit, subsidized childcare.
• Ability to serve as a professional, welcoming, and values-driven representative of the organization.
• Strong organizational, administrative, and operational management skills.
• Experience with payroll, billing, scheduling, and administrative systems (Brightwheel, ADP, Quick Books strongly preferred).
• Experience with Microsoft Excel and/or Google Sheets
• Excellent communication and interpersonal skills with families, staff, church leadership, and board members.
• Experience in a nonprofit, faith-based, or childcare setting is strongly preferred.