Deposit Services Associate

General Deposit Operations

• Process deposit exceptions
• Positive pay review
• Run & review daily reports
• Check adjustment request
• Incoming returns
• Processing research request posted within Orrman
• Daily check issuance
• Creation of Swim files on a monthly and quarterly basis
• Monthly duties such as interest check mailing and others as assigned
• Assist with gathering of data for subpoenas
• Process levees and garnishments
• Assist with all operating system updates and testing
• Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
• CTR review and support
• B Notices, escheatment processing, Dormant account review, 1099 data creation and review
• Imaging paper documentation into Perceptive Content
• Processing standard banking transactions
• Processing and scanning of outgoing checks
• Balancing daily entries
• Work with other supporting departments to troubleshoot issues
• Process ATM Clearing Daily
• Online SSI/Medicaid verifications
• Manage audit confirmation inbox questions and requests
• Responsible for processing auditor requests on behalf of bank customers
• Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information
• Interact with members partners as needed to complete audit confirmation requests
• Mobile check review
• Process interest rate adjustments as needed
• Process rate schedule changes in DNA
• Navigate various systems to complete audit requests 60%

• General compliance issues—ensuring deposit product and account compliance (1099, year end processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
• Attending required training relating to department compliance 30%

• Obtain & compile requested information as requested 10%

• Two years of retail/operations banking experience with at least one year of customer service experience
• Personal computer skills to include various software and banking systems, Microsoft Office experience
• Proficient/knowledge with usage of basic office equipment.
• Solid judgment, decision making ability, and be efficient with multi-tasking.
• Proven telephone customer service skills
• Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
• Proven communication and interpersonal skills with the ability to communicate
• Knowledge and compliance with federal and state regulations pertaining to the banking industry
• Ability to maintain a high degree of confidentiality
• Proven organizational, problem solving and analysis skills
• Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment

AA/EOE

Equal Opportunity Employer
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