PHARMACY/TECHNICIAN
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
Provide exceptional customer service to help people live healthier lives by treating customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, and delivering the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by delivering health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
About Us
Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family, we aim to bring diverse teams together with a shared purpose:
To Feed the Human Spirit.
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
- Understand and perform ordering functions with primary and secondary wholesalers.
- Understand and follow company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies.
- Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
- Count, measure and prepare specified product using company best practices.
- Complete billing procedures adequately to assure best value to the customer and the company.
- Answer phone and triage calls and answer inquiries as appropriate.
- Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
- Understand and follow the company guidelines on cash register operation and cashier handling policies, including tendering electronic funds transactions and cash/check transactions.
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
- Assist pharmacist in all responsibilities except those requiring a pharmacist’s professional judgment.
- Understand and adhere to HIPAA regulations and company policies regarding the same.
- Support company health and wellness initiatives.
- Put away legend orders, including Central Fill deliveries.
- Work cooperatively in a high-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
MINIMUM
- High School Diploma or GED
- Must be 18 years old
- Ability to handle highly confidential information
- Meets minimum state requirements to perform the functions related to the position
DESIRED
- Any previous comparable experience
- Any equivalent experience of a pharmacy clerk
- EPRN familiarity
- Health care benefits including medical, dental, vision and prescription coverage.
- Flexible scheduling with paid time off, holiday and sick pay based on eligibility and length of service.
- Employee Assistance Program and financial coaching resources.
- Associate discounts on purchases.
- Tuition reimbursement up to $21,000 over your career.
- Growth and development opportunities through training programs and varied career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.
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