Patient Access Representative

Overview

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Our group of more than 40 orthopedic surgeons is one of the largest in the United States, and we are committed to quality, teamwork, and accountability.

Job Type: Full-time

• The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals, and scanning documents into the EPM system.
• Provide excellent customer service to internal and external customers through prompt and courteous communication within 24 hours of the request.
• Verify insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collect patient co-pays for their visit or collect patient balances as needed.
• Maintain departmental goals and productivity parameters as set forth by the Manager.
• Assist patients with filling out paperwork, questions, or concerns regarding insurance or balances.
• Covers co-workers and cross-trains as necessary to meet the needs of the clinic.
• Assist team members as needed.
• Other duties as assigned.

• High School Diploma or GED required.
• 2 years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge of Word and Excel.
• Excellent interpersonal communication and customer service skills.
• Ability to maintain quality control standards and meet deadlines.
• Knowledge of EHR system is a plus.
• Typing speed of at least 40 WPM.
• Ability to multi-task and prioritize; remain calm under pressure.
• Knowledge of HIPAA and OSHA requirements.

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics & Spine Center, a premier orthopedic practice known for clinical excellence and patient outcomes.

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP):
  Employer-paid support for life’s challenges
• Generous Paid Time Off: up to 4 weeks of PTO starting out (increases with tenure); 7 paid holidays + 2 floating holidays