Customer Service Representative

We’re looking for a full-time in-office inside sales and customer service representative to join our team! You’ll convert pre-qualified leads into new customers and turn existing clients into repeat business while also helping process the day-to-day workflow. Candidates should be driven, detail-oriented, hard-working professionals who have a knack for closing deals. Ready to take the next step in your career? Apply today!

• Manages walk-in traffic, incoming calls, and email communications, and takes appropriate actions
• Answers phone calls, identifies client’s needs, provides solutions to assist with questions, and/or orders needed
• Collects accurate and complete information to process and input orders
• Calculates and prepares estimates and quotes, and solicits bids from vendors where necessary
• Serves as a primary contact for clients and a liaison between sales, production, installers, and clients
• Oversees and creates opportunities for in-house phone and front counter sales
• Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
• Places phone calls and/or emails to follow up on estimates, accounts receivable, and dormant clients
• Updates client records and purchasing history, maintains records with accurate and updated information
• Understands products, services, and procedures within the organization
• Markets products, solutions, and services to previous, current, and prospective clients
• Maintains communication logs and other pertinent records
• Packages printed jobs for shipping and produces shipping labels
• Assists with scheduling, priority changes in a fast-paced environment
• Assists with other projects as needed

• Sign industry experience strongly preferred
• Strong mathematical and analytical skills
• At least one year of experience as sales or customer service representative
• Working knowledge of CRM software and the sales process
• Must have great communication skills, presentation skills, customer service skills, and listening skills
• High school diploma or GED required, bachelor’s degree preferred

$21 - $24 hourly

At Image
360 in Highlands Ranch, we distinguish ourselves as an industry leader who provides creative and effective custom sign and graphics solutions. But we’re more than just a one-stop sign shop. We work with clients from project inception to installation and prioritize collaboration and consultation throughout the entire process.

From business signs to office signs, our sign company’s expert teams focus on delivering superior-quality graphics and displays while ensuring we meet your timeframe and budget. We have a positive and friendly work environment with an open-door policy for employees.