Behavioral Services Manager

Overview

When You Manage at Milestone, You Lead With Heart and Leave a Legacy. At Milestone Therapy, leadership isn’t about titles or hierarchy — it’s about showing up every day with empathy, integrity, and the courage to lead by example. As our Behavioral Services Manager, you’ll do more than run operations. You’ll help build a culture where people feel supported, heard, and inspired to deliver the best possible care.

We believe that kindness is a strength, compassion is non-negotiable, and excellence happens when good people work together with purpose. If you’re someone who leads from the front, holds yourself accountable, and lifts others as you go, we’d love to meet you.

• Be the kind of leader you’d want to work for.
• Guide your team with clarity and respect. Communicate directly, kindly, and consistently — even when it’s hard.
• Know when to lead from the front and when to empower others to take the reins.
• Bring positive energy and professionalism to everything you do.
• Model our core values on the daily. Inspire and support your team through regular check-ins, feedback, and growth-focused conversations.
• Create a culture of accountability, encouragement, and professional pride.
• Serve as a mentor and trusted leader for those you manage.
• Oversee the daily operations of the Behavioral Services Department at both Highland and Merrillville, ensuring care quality and efficiency.
• Support scheduling, workload balance, and team coordination.
• Ensure documentation is accurate, timely, and compliant with regulatory standards.
• Define what “excellent care” means — and make sure your team delivers it.
• Implement systems to track, measure, and continuously improve service delivery.
• Use data, insight, and compassion to make informed decisions and solve real problems.
• Contribute to strategic planning and department structure 6–12 months out.
• Monitor budgets, team productivity, and financial targets — and make adjustments where needed.
• Identify gaps, recommend solutions, and bring ideas forward with confidence.

• A Bachelor’s degree in a healthcare-related field or Business Administration (required).
• At least 3 years of experience in healthcare, applied behavior analysis, or related behavioral services, including leadership and team management.
• A strong understanding of healthcare compliance, documentation, and service workflows.
• Comfort with technology: EMR systems, Google Workspace (Docs, Sheets, Meet), and HR/payroll tools.
• Emotional intelligence, clear communication, and a calm, centered leadership style.
• A solutions-oriented mindset and the ability to plan ahead, pivot when needed, and keep things moving.

• Know how to balance high standards with genuine compassion.
• Thrive in fast-paced, people-first environments.
• Show up with purpose and take responsibility for your impact.
• Believe that kindness, honesty, and accountability go hand-in-hand.

Because we’re not just another healthcare organization. We’re a community of people who believe in showing up for each other — with empathy, grit, and a shared commitment to doing the right thing. We support leaders who take ownership, think ahead, and keep people at the center of every decision. Ready to lead a team that cares as deeply as you do?

Apply today and help us build something meaningful — together.

• Paid Mileage
• 7 Days PTO, 6 Paid Holidays, 5 Days Stat Leave
• Medical, Dental and Vision Insurance, with HMO and PPO Options
• 401k with Company Contribution
• $500 of CEU Reimbursements
• $260 of Personal Wellness Allowance
• $650 of Annual Technology Allowance

Milestone Therapy is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, national origin, age, veteran status, gender (including pregnancy, gender identity, and sexual orientation), disability, genetic information, or any other classification protected by federal, state, or local law or regulation. Full consideration is given to any person who is qualified to perform, with or without reasonable accommodation.