Clinical Program Director

Overview

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

• Essential Functions/Responsibilities: (Percentage time shown in parenthesis next to each function)
• Manages the Center’s Operations (20%)
  • Oversees the day-to-day management of outpatient clinic(s), and other wound care continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.
  • Collaborates with other health care providers across the wound care continuum, Wound Care Center (WCC)® Providers, and Medical Director regarding clinic and patient needs.
  • May function as a Documentation Assistant (scribe) in accordance with Healogics policy.
• Performs Financial Management (10%)
  • Manages and coordinates the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply across the wound care continuum.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
• Manages Community Education/Marketing functions (20%)
  • Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the Wound Care Center (WCC)®(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase Wound Care Center (WCC)® referrals.
  • Maintains, monitors and updates the list of Physician Practices within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center (WCC)® program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)
    DO and/or (C)
    VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
• Manages Quality/Performance Improvement functions (10%)
  • Implements and manages a continuous Wound Care Center (WCC)® Performance Improvement Program (PIP) and strives to meet WCC quality indicators. Ensures program is integrated into the partner hospital’s PIP program.
  • Participates in hospital committees as appropriate and ensures…