Finance and Insurance Manager

City Volkswagen of Highland is growing! We are seeking a driven, detail-oriented Finance & Insurance Manager to join a highly respected team that sets the standard for exceptional Volkswagen retail experiences throughout Northwest Indiana and the Chicagoland South Suburbs.

As one of the highest-rated Volkswagen dealerships in the region, we take pride in delivering a best-in-class customer experience built on transparency, professionalism, and performance. This is an opportunity to join a culture that values teamwork, compliance, customer satisfaction, and high-level production in a fast-paced automotive environment.

We are looking for our next Finance & Insurance Manager to truly be a key member of our leadership team — someone who values delivering an exceptional customer experience while performing at a high level. The right candidate understands that compliance, profitability, and customer satisfaction must work together, and is committed to building long-term customer relationships while maximizing F&I performance.

• $150,000+ Performance-Based Income Potential
• Fast, impactful onboarding—hit the ground running
• 401(k) with employer match
• Medical, dental, and supplemental insurance options
• Paid vacation and holidays
• 5-day work week - CLOSED Sundays
• Employee discounts on vehicles, service, and more
• Monthly employee recognition and positive team culture
• Real opportunities for career growth and advancement

• Maximize department profitability by structuring deals for optimal gross and product penetration
• Present and sell vehicle service contracts, GAP, protection plans, and aftermarket products
• Arrange and secure vehicle financing solutions for customers
• Maintain strong relationships with banks, credit unions, and lending institutions
• Ensure accurate and compliant paperwork including title, registration, tax, and tag documentation
• Monitor and achieve monthly/annual objectives for sales, gross profit, and key expense metrics
• Establish and maintain efficient delivery processes
• Drive high CSI (Customer Satisfaction Index) scores
• Support sales team performance through coaching, communication, and process consistency

• Minimum 2 years of Automotive Finance & Insurance (F&I) Manager experience required
• Proven success in deal structuring, menu presentation, and selling value-added products
• Fully versed in leasing, subprime/special finance, and lender guidelines
• Strong knowledge of state laws, compliance requirements, and dealership paperwork
• High ethical standards, attention to detail, and accountability
• Excellent communication and customer service skills
• Professional appearance with a strong work ethic
• Computer literate with the ability to multitask and manage time effectively

Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply.