Lead Retail Sales Associate

Join to apply for the Lead Retail Sales Associate role at Yaamava' Resort & Casino at San Manuel

Under the direction of the Supervisor, Retail, the Lead Retail Sales Associate will thrive on driving results. Providing drive changes through modeling and teaching selling behaviors, assisting in maintaining operational excellence, driving revenue while being strategic and utilizing your critical thinking skills and taking pride in our enterprise. Supporting individually and side by side with your team to ensure a best‑in‑class experience to our guests while offering ongoing feedback to enhance your team's engagement.

Marinating growth will drive positive performance results and help cultivate a winning team.

• Assists the Retail Supervisor in overseeing the Retail Associates in achieving department and enterprise goals that leads by example. Works individually and along‑side the store team while modeling best in class service; partners and helps oversee the business expectations when the Supervisor is unavailable.
• Models and improves accurate store operations to optimize productivity and ensure to comply to all policy and procedures, visual merchandising standards and product flow efficiency to create an elevated guest experience.
• Responsible to assist and oversee Point of Sales transactions and confirm accuracy of all Point of Sales activities;
  Responsible to close out registers of the retail staff at the end of each shift;
  Communicate variance issues and submit discrepancies to accounting in designated time frame.
• Participates in Leader on Duty tasks and helps to ensure all training and deadlines by team and self are met and monitored on time.
• Conduct or assist in conducting pre shift huddles to ensure a high level of communication.
• Performs other duties as assigned to support the efficient operation of the department.

• High School diploma or GED required.
• Minimum two (2) years of customer service experience and leadership required. Experience with in the retail industry preferred.

• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
• Ability to meet or exceed sales, guest service standards.
• Comfortable working and speaking with the public.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to maintain a positive and professional demeanor under stressful situations.

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities:
  No Driving Responsibilities:
  Role does not require a driver’s license or insurance.

• Primary work environment is in a climate‑controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast‑paced, high‑demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via video conference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via video conference and over the telephone.
• Visual acuity that meets the requirements of the position:
  The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and…