Mgr IT Business Services - Enterprise

Reporting to the VP, IT Infrastructure & Operations, the Manager, IT Business Services - Enterprise is responsible for the IT service delivery and application support across critical business units, ensuring alignment of technology solutions with organizational goals. This role oversees applications and systems that span the enterprise, driving operational excellence, scalability, and innovation. The position includes leadership of cross-functional teams, vendor management, and strategic planning for enterprise applications.

• Enterprise Application Oversight:
  Manages and supports integration strategy and architecture for all enterprise applications (ERP, CRM, HRIS, Finance, Marketing, Gaming, Hospitality, Tribal Operations) ensuring integration, performance, and compliance across business units.
• Strategic Alignment:
  Partners with business leaders to establish relationship management framework by establishing quarterly business reviews, scorecards, and key performance indicators to identify and recommend technology needs and deliver solutions that enable growth, efficiency, and competitive advantage while managing stakeholder relationships.
• Service Delivery Leadership:
  Ensures consistent, high-quality IT application services across the organization, including functional enhancements, problem resolution, and continuous improvement initiatives by making recommendations to stakeholders.
• Enterprise Project Management:
  Oversees the planning, execution, and delivery of enterprise‑wide application implementations, upgrades, and migrations. Partners closely with project, program, and EPMO teams to ensure projects follow established methodologies, meet technical requirements, and are delivered on time and within scope.
• Governance & Standards:
  Establishes and enforces enterprise application governance, security standards, and best practices by architecting sustainable and secure methodologies for applications lifecycle.
• Process Development:
  Designs and implements a standardized intake and demand‑management framework for all application support requests, enhancements, and project initiatives. This includes defining intake governance, prioritization criteria, service routing logic, and workload forecasting models to ensure optimal resource allocation, balanced team capacity, and transparent alignment of IT demand with stakeholder expectations.
• Disaster Recovery & Continuity:
  Partners with both stakeholder and engineering teams to lead development and execution of enterprise-wide disaster recovery and business continuity strategies.
• Vendor & Contract Management:
  Negotiates and manages relationships with enterprise application vendors to ensure SLA compliance and maximize value with regards to pricing and application efficiency.
• Analytics & Reporting:
  Prepares executive-level reports and dashboards on application performance, service delivery metrics, and strategic initiatives. (5%) Performs other duties as assigned to support the efficient operation of the department.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

• Bachelor’s Degree in Computer Science, Business Administration or a related field is required.
• Minimum Five (5) years’ experience in Information Technology, required.
• Minimum three (3) years management experience, leading teams while delivering and supporting complex solutions in a high-volume enterprise, required.
• Experience in the Gaming Industry with either a Casino Operator or Gaming Vendor, preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Extensive experience with…