Pool Concierge; Temp

Join to apply for the Pool Concierge (Temp) role at Yaamava' faccepark & Casino at San Manuel

Reporting to the Supervisor, Pool Services, the Pool Concierge is an outgoing, aufgenommen, motivated individual capable of adapting to change in a fast-paced, service‑driven environment. Demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation while creating an unforgettable, best‑in‑class guest and safety experience. Engages and greets all guests with elevated service, with VIPs for pool check‑in, cabana rental, and day‑bed rental.

Coordinates VIP arrivals and communicates to designated personnel for escort and delivery of amenities.

• Welcomes guests, including VIP members, at pool check‑in and ensures they are comfortable. Specializes in coordinating and booking cabanas and day‑bed rentals. Coordinates VIPl arrivals and communicates to designated personnel for escort and delivery of amenities.
• Performs and accurately records retail transactions—including cash, credit card, Earned Rewards and comps—through the Point‑of‑Sale System using proper procedures; maintainsаныш a cash drawer and balances it at shift end with minimal variance.
• Communicates effectively between team and shared departments while consistently checking in with guests on the pool deck to meet all needs.
• Responsible for day‑to‑day tasks such as maintaining safety, sanitation, and cleanliness in all areas visible to guests; organizing and consistently upholding merchandise presentations within the pool kiosk.
• Assists the facilities team in setting up and tearing down pool‑deck equipment.
• Models and upholds enterprise and department policies and procedures, as well as Standard Operating Guidelines; ensures day‑to‑day operations including product‑receiving, fulfilment, and training requirements.
• Performs other duties as assigned to support the efficient operation of the department.

• High School Diploma or GED required.
• Minimum one (1) year of experience in customer service required.
• Previous experience in a spa, resort or pool environment preferred.
Knowledge, Skills & Abilities (KSA)
• Ability to work outdoors in seasonal heat or cold as well as inclement weather.
• Ability to communicate effectively with guests, team members and management, both verbally and in writing.
• Must be able to handle multiple tasks and/or guests simultaneously.
Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
• Must possess outstanding communication and interpersonal skills.
• Must provide a genuine and sincere service experience in a friendly and professional manner.
• Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to personal and health information from customers.
• Actively listens to provide optimal service tailored to guest requests.
• Ability to multi‑task in a fast‑paced, high‑demand environment required.
• Experience working under pressure while meeting deadlines and goals.
• Comfortable working in both spa and casino environments.
• Comfortable with long periods of sitting and standing.
• Maintains a positive and professional demeanor under challenging situations.
• Can work a flexible schedule including weekends and holidays.
Required Licenses, Certifications & Registrations
• May be required to obtain and maintain a Gaming License at the discretion of the San Manuel Tribal Gaming Commission.
• Must be CPR/AED Certified or possess the ability to obtain and maintain certification upon employment.
• Driving responsibilities:
  No driving responsibilities; role does not require a driver’s license or insurance.
Physical Requirements & Working Conditions – Environment
• Primary work environment is a climate‑controlled office setting.
• May be required to travel to attend meetings, trade shows, and conferences.
• Incumbents may queijo work evening, weekend and holiday shifts.
• Must be able to work in a fast‑paced, high‑demand environment.
Exception) }
• Fatigue characteristics such as lifting up to 10 pounds occasionally or up to 40 pounds occasionally allowed. Sov
• Primarily sedentary, involving long periods…