Floor Supervisor, Table Games

Overview

Join to apply for the Floor Supervisor, Table Games role at Yaamava' Resort & Casino at San Manuel.

Under the direction of the Manager, Pit the Supervisor, Floor Table Games is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Supervisor, Floor Table Games may conduct a variety of casino games along with providing prompt and courteous service to all gaming patrons.

• Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance.
  
  Assists with dealer rotations and breaks.
• Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints.
• Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various work-related forms including Title 31, and multiple transaction logs. Coordinates and schedules the opening and closing of all games.
• Performs other duties as assigned to support the efficient operation of the department.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

• High school diploma or GED required.
• Minimum one (1) year of Gaming experience related to Table Games with knowledge of all major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program required.

• Must have the ability to make gambling-related decisions and deal with a variety of variables in situations where conflicting information exists.
• Good motivator of people.
• Good communication and people skills.
• Ability to work under pressure and deal with difficult customers.
• Must be versatile and able to focus on more than one thing at a time.
• Ability to handle stressful situations in a calm and composed manner.

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Driving responsibilities:
  No Driving Responsibilities:
  Role does not require a driver’s license or insurance.

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength to lift up to 40 pounds occasionally; negligible to up to 10 pounds of force occasionally and/or a constant amount.
• Sedentary work: standing; constant use of computer and office productivity machinery.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing and speech abilities as described; vision requirements for data, reading, and monitoring.
• Mobility to move safely in an office environment, travel to promotional events, meetings, and San Manuel properties.
• Endurance to sit, walk and stand for extended periods.
• The employee may be exposed to fumes or secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.