Service and Engagement Team Leader

Service and Engagement Team Leader – Target

Pay range: $23.25 – $39.50 per hour. Target offers comprehensive health benefits, 401(k), employee discount, paid sick leave, paid holidays, and paid vacation.

Working at Target means helping families discover the joy of everyday life. Target values a culture built on its core values and commitment to customer experience.

The Service & Engagement team focuses on guest interaction and recovery, ensuring a welcoming, quick and efficient shopping experience.

• Guest service fundamentals and building a guest‑first team culture.
• Problem solving and resolution.
• Retail business fundamentals: sales trends, inventory, pricing and promotions.
• Planning daily/weekly workload to support service and sales goals.
• Leading a team of hourly team members: interviewing, developing, coaching and retaining talent.

• Demonstrates inclusivity and equity.
• Leads Guest Advocates, Service Advocates, Front‑of‑Store attendants to exceed service expectations.
• Onboards and develops team through coaching and practice.
• Uses sales data and guest insights to plan workload and achieve sales goals.
• Supports Target Loyalty Programs.
• Follows up on training completion and continuous education.
• Engages in career development conversations.
• Recognizes and reinforces guest‑service behaviors.
• Maintains accountability via performance management.
• De‑escalates guest concerns.
• Communicates up‑to‑date promotions and events.
• Evaluates candidates and builds team.
• Adheres to schedule covering all shift types.
• Facilitates pick‑up and drive‑up orders.
• Ensures compliance with ethical conduct and safety.
• Models security and merchandise protection processes.
• Supports emergencies and compliance.
• All other duties as needed.

• Enjoy interacting and helping guests.
• Can thrive in a fast‑moving, physically demanding role.
• Open to a flexible schedule, including nights, weekends, holidays.

• High school diploma or equivalent.
• At least 18 years old.
• Previous retail experience preferred.
• Ability to lead and hold others accountable.
• Communicate on multiple devices and operate handheld scanners.
• Manage workload and prioritize tasks.
• Welcoming and helpful attitude.
• Effective communication skills.
• Remain focused in fast‑paced environment.
• Cash register operations and cash handling.
• Lift merchandise up to 44 lbs without assistance.
• Climb ladders, maintain mobile status.

Please visit  to learn about benefits eligibility for this role.

Target will make reasonable accommodations for applicants with disabilities. For accommodation requests, email candidate.acc

Mid‑Senior level

Part‑time

Other

Retail