Operations Manager

Base Pay Range

$50,000.00/yr - $80,000.00/yr

FACE FOUNDRIÉ is an efficient and effective focused facial bar that provides affordable, approachable and accessible skincare in a modern inclusive environment. It specializes in all things face—facials, lashes, brows and skincare—and has performed over 360,000+ services in the last year. The brand currently has 56 locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry.

• Demonstrates high standards in customer service
• Meets financial metrics including service revenue, average ticket, client count, rebooking, and retail revenue
• Identifies opportunities for growth such as staffing, scheduling and coaching
• Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Creates and maintains staff schedules to ensure adequate coverage during peak hours
• Manages store inventory
• Helps forecast sales, growth trajectories and expansion plans

• Collaborates with the store owner to develop and manage the salon budget
• Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
• Implements strategies to achieve sales targets and profitability goals

• Oversees the delivery of high-quality services and ensures client satisfaction
• Addresses client issues and concerns, providing timely and professional resolutions
• Maintains a positive and welcoming environment for clients and staff

• Leads through teaching employees and growing their productivity, with a clear vision of individual, team, and personal goals
• Provides coaching and mentoring to achieve those goals
• Identifies professional development needs for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews to identify appropriate talent needed for salon growth

• Works with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Coordinates and promotes special events, promotions, and collaborations to increase store visibility
• Assists with social media and requests marketing materials from corporate via internal portal
• Joins regular calls with owner and corporate to ensure consistency across the system

Benefits: subsidized healthcare, paid time off, sick time, 401(k) with company match

Job Types: Full-time

Availability:
Nights and Weekends are required

Experience:

One year of Salon Manager experience is preferred

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Management and Manufacturing;
Industries:
Consumer Services

Location:

Chicago, IL